FREQUENTLY ASKED QUESTIONS:

How much does shipping cost?

Shipping rates vary depending on the order size and location. The rates are displayed before checkout. Use code FREESHIP for free shipping on orders over $100!

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at Blackprimacyofficial@gmail.com to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-5 business days.

How long does delivery take?

Usually 1-5 business days, depending on the order size and location. (This excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How can I track my order?
When you receive a shipment notification via SMS or EMAIL for your order we provide you with a tracking number. As soon as your order is done processing you can use the tracking number we've sent to you and paste it into the Shipping/Tracking page right on our website. Or simply click onto the number. If you are having any trouble tracking your items PLEASE feel free to send us an email via Blackprimacyofficial@gmail.com for a quick response and we will gladly help provide you with any available updates regarding your order. 
I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

How secure is my personal information?

Black Primacy adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What size should I order?
Our products are standard US sizes. Refer to our detailed size chart available below and measure yourself according to the provided guidelines to find the perfect fit.

T- Shirt Size guide

  S M L XL 2XL 3XL
Length (inches) 28 29 ¼ 30 ¼ 31 ¼ 32 ½ 33 ½
Width (inches) 18 20 22 24 26 28

 

 Sweatshirt size guide 

  S M L XL 2XL 3XL 4XL 5XL
Length (inches) 27 28 29 30 31 32 33 34
Width (inches) 20 22 24 26 28 30 32 34

 

Hoodie size guide

  LENGTH WIDTH
S (inches) 27 20
M (inches) 28 22
L (inches) 29 24
XL (inches) 30 26
2XL (inches) 31 28
3XL (inches) 32 30
4XL (inches) 33 32
5XL (inches) 34 34
How can I become an affiliate of Black Primacy?
We are always looking to connect with new and creative people. We encourage you to get our attention! Join the BLACKPRIMACY community on our social media pages @BLACKPRIMACY and use the hashtag #BLACKPRIMACY tag us with your content/ideas! P.S. we love seeing our customers supporting our mission! Feel free to share pictures of your items on social media and we will feature you on our pages!!