FREQUENTLY ASKED QUESTIONS:

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply. 

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at Blackprimacyofficial@gmail.com to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

How long does delivery take?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at Blackprimacyofficial@gmail.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Do you deliver products internationally?

Black Primacy successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So, you'll probably receive one item before the next. Don't panic if you don't receive all your items at once… Rest assured, they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Black Primacy adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What size should I order?
Here at Black Primacy we strive to provide you with the most unique items on the market that can only be found through us. As a result of that we carry various different items from different vendors/manufacturers, and many of these items are made with various materials. It is recommended that your order 1-2 sizes above what you would normally wear in that style of item to ensure satisfaction with your parcel. If you are having any trouble deciding on what size to order, PLEASE feel free to email us at Blackprimacyofficial@gmail.com for a quick response or simply send us a message via the contact center page. 
How can I track my order?
When you receive a shipment notification via SMS or EMAIL for your order we provide you with a tracking number. As soon as your order is done processing you can use the tracking number we've sent to you and paste it into the Shipping/Tracking page right on our website. Or simply click onto the number. If you are having any trouble tracking your items PLEASE feel free to send us an email via Blackprimacyofficial@gmail.com for a quick response and we will gladly help provide you with any available updates regarding your order. 
How can I become a model/ rep for Black Primacy?
 
We are always looking to connect with new, and creative people. We encourage you to get our attention! Join the BLACKPRIMACY community on our social media pages @BLACKPRIMACY and use the hashtag #BLACKPRIMACY tag us with your content/ideas! P.S. we love seeing our customers rocking their items! feel free to share pictures of your items on social media and we will feature you on our pages!!