Refund Policy

1. Return

We accept returns for any items that are in new, unworn, and resalable condition within 7 days of purchase (excluding weekends, or national holidays). To initiate a return, please contact our customer service team via email at info@BlackPrimacy.com

Once a return label has been issued, the timer must be brought to USPS within 14 days of being issued the return label.

If you received a defective or incorrect item, we apologize for the inconvenience and will provide you with a prepaid return shipping label. In this case, we will not charge you for any shipping costs.

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.
Examples of items that cannot be resold include:

  • Items with stains, tears, or rips

  • Items with a strong odor (e.g., smoke, perfume)

  • Items with missing tags or packaging

2. Refunds

Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7-10 business days. Please note that we do not refund shipping costs unless we made a mistake with your order.

Shipping Costs:

If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping costs associated with returning the item. This includes both the cost of shipping the item to you and the cost of returning the item to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely arrival of your return.

Please note that we reserve the right to deny a return or refund if the item has been damaged, worn, or altered in any way. We also reserve the right to charge a restocking fee for items that are returned without all of their original tags or packaging.

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.
Examples of items that cannot be resold include:

  • Items with stains, tears, or rips

  • Items with a strong odor (e.g., smoke, perfume)

  • Items with missing tags or packaging

Thank you for choosing our clothing company. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

3. Customer Service Contact
Please send us an email at info@BlackPrimacy.com