Refund/Return/Exchange Policy

 1. Refunds

We appreciate your business and strive to provide the highest quality products. Please review our policy regarding refunds and exchanges:

  1. No Refunds: Due to the nature of our business, all items are printed at the time of purchase specifically for each order. As such, we do not offer refunds on any purchases.

  2. Exchanges Only: While we do not offer refunds, we do allow exchanges under certain conditions. If you are not satisfied with your purchase or if you need a different size, please follow the exchange process outlined below.

2. Exchange Policy

We value your satisfaction and aim to make the exchange process as seamless as possible. Please review our updated exchange policy:

  1. Restocking and Re shipping Fee: A fee of $9.99 per item will be applied to all exchanges. This fee covers the costs associated with restocking and reshipping your items.

  2. Customer Responsibility for Return Shipping: Customers are responsible for the cost of shipping the items back to us. We recommend using a trackable shipping method to ensure the items are safely returned.

  3. Exchange Process:

    • Contact our customer service team to initiate your exchange request.
    • Ship the items you wish to exchange to the address provided by one of our team members.
    • Once we receive the items and the fee is paid, we will process your exchange promptly.
  4. Condition of Items: All items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Items that do not meet these criteria may not be eligible for exchange.

  5. Processing Time: Please allow up to 5 business days for us to process your exchange once we have received your items.

  6. Exclusions: Certain items may not be eligible for exchange. Please refer to our website or contact customer service for more information on specific exclusions.

 3. Note

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.
Examples of items that cannot be resold include:

  • Items with stains, tears, or rips

  • Items with a strong odor (e.g., smoke, perfume)

  • Items with missing tags or packaging

4. Customer Service Contact
Please send us an email at
blackprimacyofficial@gmail.com or through our online chat to initiate the exchange policy or for any additional questions.